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  • Improving customers’ satisfaction with your business translates directly to your bottom line

  • It costs between five and six times more to attract a new customer than to keep an existing customer.

  • Companies can boost profits from 25 percent to 125 percent by retaining 5 percent more existing customers.

  • Only one out of 25 dissatisfied customers will express dissatisfaction to you.

  • Happy customers tell at least four others of a positive experience.

  • Dissatisfied customers tell as many as 12 about a negative experience.

  • Two-thirds of customers do not feel valued by those serving them.

  • A 2 percent increase in customer retention has the same effect on profits as cutting costs by 10 percent.

  • The customer profitability rate tends to increase over the life of a retained customer.

You can increase your customer satisfaction by

  • Staying in contact with customers on a regular basis. Ask customers if they want to be updated by e-mail when there is an offer. After every sale, follow-up with the customer to see if they are satisfied with their purchase.

  • Resolving your customer’s complaints quickly and successfully. Answer all e-mail and phone calls immediately. This will show your customers you really care about them.

  • Making it easy for your customers to contact you. Offer as many contact methods as possible.

  • Giving your customers more than they expect. Send thank you gifts to lifetime customers. E-mail them online greeting cards on holidays or birthdays.

  • Allowing customers to give feedback. You can issue surveys or randomly call customers to get their opinions. Your customers will usually be glad to share this information.

BlindMatrix is the cutting edge software solution that help the blinds businesses all over the world improve their customer satisfaction.